With the ever-increasing demand for online shopping and eCommerce, automation has become an essential element in e-commerce operations. The eCommerce industry heavily rely on their warehouses to store their inventory and plan for dispatch. However, they are often faced with logistics challenges that occur due to manual handling of items. This case study describes how an e-commerce platform tackled its logistics issues through partnership with CipherLab.
About the Client and Its Logistics Challenges
The company was started in 2010 in Singapore and soon captured the markets globally. It is one of the industry giants in Southeast Asia, East Asia and Latin America. It also has two distribution centers in Taiwan, namely in Taoyuan and Chiayi. Apart from that it operates in about 1300 physical stores in Taiwan.
However, as the company grew, it started facing two major pain points related to its logistics operations. The first challenge was that the receipt of goods at one of their distribution centers would sometimes be slow. The other issue was a poor logistics box management system that caused a shortage of boxes available for use in their stores.
The challenges were easily visible in the distribution centers. Logistics trucks had to stand at docks waiting to be loaded. Drivers had the additional task of manually scanning QR codes with their smartphones over piles of logistics boxes, one by one in about 7.5 minutes.
Discovering the CipherLab RS35 Mobile Computers
The company realized that improvement was needed to make more streamlined logistics systems. They engaged with a trusted solutions provider for technology, CipherLab. It provides mobile computing and RFID solutions with advanced technologies.
CipherLab suggested the roll-out of the RS35 Touch Mobile Computer and UHF RFID reader to the company for its logistics needs. The RS35 was a powerful and easy-to-use mobile computer that perfectly suited the demanding e-commerce logistics environment.
With CipherLab Solution, drivers were equipped with RS35 mobile computers and UHF RFID Readers. It made them fast and efficient while scanning RFID tags on logistics boxes. This process now took less than 10 seconds, boasting a 97.7% gain in efficiency compared to the prior methodology with smartphones.
The Key Factors Behind the CipherLab Solution’s Success
There were a couple of reasons that influenced the company’s decision to work with CipherLab. They had a recommendation from a trusted partner to go with Cipherlab. However, what truly impressed them was the service and support provided by CipherLab throughout the integration.
CipherLab team approached the broader integration challenges with agility and professionalism which made the project successful. They provided on-site support, custom application development, and a complete commitment to making sure a smooth and successful implementation.
Transforming Logistics Operations
The implementation of this solution brought instant and very tangible results. The goods receiving processes was established well. They saw improvement in the logistics box management processes.
With the introduction of RS35 mobile computers and UHF RFID readers, trucks at the docks became a thing of the past. The shipping and loading happened much faster. Therefore, the whole delivery process was streamlined as parcels could be moved more swiftly.
Moreover, the organized box management system allowed the company to ensure that the stores were stocked with enough boxes for the “store-to-store” parcel service. The company is now running effectively and smoothly ensuring customer satisfaction.
Contact us at sales@delmonsolutions.com for a free demo of RS35 Touch Mobile Computer and UHF RFID reader.
